Terms of use

1. Acceptance and precedence

By hiring FARIA – Executive Transport Campinas (CNPJ 59.455.099/0001-69), the client declares that they have read and accept these Terms. If there is a contract for the service, the contract prevails in case of divergence; without a contract, the booking confirmation and these Terms apply.

2. Services

Airport transfers, corporate transportation and transportation for travel in general, chauffeur at disposal, Private Driver (a driver with the client's vehicle), bilingual service, event coverage and premium deliveries. The service may be performed by partner drivers and vehicles of a standard equivalent to the one hired, coordinated and monitored by FARIA.

3. Bookings and official channels

Bookings are made through the official channels (phone/WhatsApp, email and website) and are only confirmed after FARIA's written confirmation and, when required, payment of the deposit. FARIA only requests payments through the details provided in the booking; if in doubt, confirm by the official phone number. The client must inform addresses, times, number of passengers and bags accurately and, at airports, the flight number.

4. Changes, cancellation and no-show

The booking is confirmed with a deposit of 50% of the total amount. Cancellations more than 48 hours in advance: full refund of the deposit. Cancellations with less than 48 hours or no-show: the deposit is retained as compensation for the allocation of the vehicle and schedule, with no additional charge.

A no-show is the client's absence at the agreed place and time, after the tolerance period, and the service is considered rendered. Rescheduling depends on availability and a request at least 48 hours in advance. If FARIA cancels, the client receives a full refund. If there is a contract, its conditions apply.

5. Tolerance and waiting time

Boarding tolerance of up to 20 minutes, when possible and without compromising the following services. After this period, 10% of the total booking amount is charged per extra hour started. At airports, the scheduled time is the landing time: the driver tracks the flight and waits the time needed for disembarking and baggage collection.

6. Client responsibilities

• Provide accurate information and be at the agreed place and time.
• Treat the vehicle and the team with care, and wear a seat belt; the driver may refuse or end the service in case of conduct that compromises safety.
• Be liable for damage and extraordinary dirt caused by them or by passengers under their responsibility, including repair and cleaning costs and the period the vehicle is unavailable, according to the contract or terms of use.
• Do not carry or request the transport of illegal, dangerous or legally restricted items.

7. FARIA's responsibilities

• Sanitized vehicles, with up-to-date maintenance and in good condition.
• Licensed, professional drivers.
• Keep to the agreed times, except for external and unavoidable factors.
• Protect the client's information, according to item 11.

8. Payment

Prices, payment methods and extras are informed at the time of booking, and confirming the service implies agreement with them. Extras (waiting time, extra stops, additional kilometers or route changes) are due within 24 hours after the service is completed. Amounts for damage or cleaning are due within 24 hours after the charge is sent with supporting documents. Late payment incurs a 2% fine, 1% monthly interest and adjustment by the IPCA index. An invoice, when requested, is stated in the booking.

9. Itinerary changes

Changes during the trip may increase the final price. Additional stops depend on time availability and the driver's confirmation, respecting the agreed plan.

10. Limitation of liability

Within the limits of the law, the client is responsible for their belongings during transport, and FARIA is not liable for forgotten, undeclared or high-value items. FARIA is also not liable for delays caused by external factors, such as heavy traffic, bad weather, accidents, demonstrations, orders from authorities or flight delays and cancellations, in which case it will make reasonable efforts to reduce the impact.

11. Privacy and LGPD

We process name, contact details, addresses, times and payment data to perform the service, issue tax documents and comply with legal obligations. We share only what is necessary with the drivers and providers involved in the service and with authorities when required by law. We do not sell data. The data subject may request access, correction or deletion by the email below. More details in this website's Privacy Policy.

12. Updates, governing law and jurisdiction

We may update these Terms. The new version applies to bookings made after its publication; bookings already confirmed follow the version in force on the confirmation date. Brazilian law applies, with jurisdiction in Campinas/SP, without prejudice to the consumer's right to choose the courts of their place of residence.

13. Official contact

Phone: +55 (19) 99915-5948
Email: fariaexecutivocampinas@gmail.com
Campinas, São Paulo, Brazil.

Last updated: October 2026.